Privacy Policy

We take your privacy seriously

  1. We respect your privacy
    1. North Shore Speech Therapy Pty Ltd (NSST or we, us or our) respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Privacy Act). This Privacy Policy (Policy) sets out how we collect and manage your personal information.
    2. In this Policy “personal information” is defined as information we hold which is identifiable as being about you.
  2. Kinds of personal information we collect and hold
    1. NSST will, from time to time, collect and store personal information you enter onto our website, provided to us directly or given to us in other
    2. NSST may collect basic information such as your name, phone number, address, and email address to enable us to send information, provide updates and process your request. We may collect additional information at other times, including but not limited to date of birth, bank account and/or credit card information to pay for products and/or services, and/or other information linking you to a physical address
  3. How we collect your personal information
    1. NSST collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this
  4. Use of your personal information
    1. NSST may use personal information collected from you to provide you with our services, information, updates, and manage your account with us. We may also make you aware of new and additional products, services, and opportunities available to you. We may use your personal information to contact you, to manage your requests, and to improve our products and services and better understand your
    2. NSST may contact you by a variety of measures including, but not limited to telephone, SMS, or
  5. Disclosure of your personal information
    1. We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our
    2. We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency
    3. We may also use your personal information to protect the copyright, trademarks, legal rights, property, or safety of NSST’s website, its customers or third parties.
    4. Information that we collect may from time to time be stored, processed in, or transferred between parties located in countries outside of Australia in accordance with APP 8 and section 16C of the Privacy Act
    5. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our client databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
    6. By providing us with personal information, you consent to the terms of this Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal
  6. Security of your personal information
    1. NSST is committed to ensuring that the information you provide to us is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification, and
    2. Where practicable we adopt measures to require third parties to whom disclosure is made to comply with the Privacy Act. We take reasonable steps to ensure that information given to the third parties is stored securely and used only for the purpose of providing the relevant services or
  7. Website
    1. When you visit our website
      When you visit our website, we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
    2. Cookies
      We may from time to time use cookies on our website. Cookies are small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings.However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google AdWords. These ads may appear on this website or other websites you visit.
    3. Third party sites
      Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that NSST is not responsible for the privacy practises of other such websites. We encourage our clients to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.
  8. Access to your personal information
    1. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act. A small administrative fee may be payable for the provision of such information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at
    2. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy
  9. Further information and complaints about privacy
    1. If you require further information or have any complaints about our privacy practices, please feel free to send in details of your complaints to We take complaints seriously and will respond to you within a reasonable time after receiving written notice of your complaint
    2. If we are unable to resolve your complaints satisfactorily, you may contact the Office of the Australian Information Commissioner for further review of your
  10. Changes to Privacy Policy
    1. Please be aware that we may change this Policy in the future. We may modify this Policy at any time in our sole discretion. All modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our